Panilux End‑User License Agreement

This agreement governs the terms for using Panilux software and services.

Definitions

Panilux: The legal entity providing the software and related services.
User/Customer: The natural or legal person using Panilux software.
Service: Software, updates, maintenance, support, hosting and related components.
Data: Any content, logs, configuration and personal data belonging to the User.
SLA: Any service level commitments agreed separately in writing.
Confidential Information: Information identified as confidential or reasonably deemed confidential.

Panilux grants a non‑exclusive, non‑transferable, non‑sublicensable limited license for personal/business use, limited to the purchased plan and scope.
License keys may be bound to a server, domain, and/or IP or MAC addresses; Panilux may perform telemetry and license verification calls to validate compliance.
Reverse engineering, decompilation, disassembly, publishing benchmarks, competitive use, hardware lock circumvention and bypassing technical protection are prohibited (except where mandatory by law).
License transfers require prior written consent of Panilux.

Panilux may update, modify or discontinue the software at any time. No commitment to backward compatibility is given for older versions.
Feature changes, roadmap and release plans are at Panilux’s discretion. Critical security updates may be applied without User action.

Services are prepaid and no cash refunds are provided. No refunds or set‑offs for partial periods, setup/activation, usage or promotions. Trial/free licenses are provided “as is”.
Subscriptions auto‑renew. Cancellations take effect at the start of the next billing cycle; no refunds for the remaining portion of the current term.
Taxes, duties and charges are borne by the User; tax changes may be reflected on invoices and taxes are non‑refundable.
In case of payment disputes/chargebacks, Service may be suspended; any fees, costs and reasonable collection expenses shall be borne by the User. Billing disputes must be raised within 5 days.
Panilux may, at its sole discretion, issue service credits; such credits are not redeemable for cash and do not constitute a refund.
Service credits are non‑transferable/non‑assignable and apply only to future Panilux invoices for the same account. They are not applicable to taxes, third‑party fees or past‑due balances.
Service credits expire after 90 days from issuance unless otherwise stated; they bear no interest and may not be combined with promotions/discounts.
Upon breach/default, Panilux may cancel credits; credits cannot be used to offset chargebacks/payment disputes.
Mandatory consumer protection rules prevail; to the extent permitted by law, no refund obligation applies.

For license violations, payment issues, security risks, unlawful use, excessive resource consumption or third‑party complaints, Panilux may immediately suspend or terminate Service upon notice.
Upon termination, the User’s access ceases and Panilux has no data retention obligation; backups are the User’s responsibility.

Unless a separate SLA applies, support is on a reasonable efforts basis only. No outage credits or penalties apply.
Planned maintenance windows occur at appropriate times at Panilux’s discretion.

If a processor relationship exists, the Data Processing Agreement (DPA) prevails. Otherwise, the User acts as controller and is responsible for lawful processing (notices, consent, transfers, etc.).
For personal data, cookies and processing principles, see the Privacy Policy.
Panilux applies reasonable administrative/technical measures but does not guarantee absolute security. Server hardening, passwords and access controls are the User’s responsibility.
Third‑party components (libraries, payment providers, plugins) are subject to their own licenses and policies; Panilux is not responsible for related risks.

Services are provided “as is” and “as available”. Implied warranties (merchantability, fitness for a particular purpose, non‑infringement) are disclaimed.
Performance may be affected by third‑party networks and the User’s infrastructure; Panilux is not responsible for such external factors.

Panilux shall not be liable for outages, data loss, performance degradation or similar damages arising from the following external causes: User error or misconfiguration; insufficient hardware/capacity; issues attributable to third‑party software, libraries, plugins, payment/communications/identity/auth providers and network infrastructure; hardware incompatibility, manufacturing defects, environmental impacts and/or power outages; planned/unplanned maintenance or negligence by the data center or hosting/telecom providers where servers are located.
Panilux’s aggregate liability is limited to the portion of fees paid by the User in the preceding 12 months for the affected Service.
Indirect, special, punitive, consequential damages, and lost profits/data or business interruption are excluded.
These limitations apply to the extent permitted by mandatory law.

The User shall indemnify Panilux for losses arising from unlawful use, third‑party claims of infringement, content/configuration issues, license breaches and non‑payment, including reasonable attorney and court fees.

The User agrees to comply with export control and sanctions laws. Panilux may immediately suspend Service for use by restricted countries/persons.

To verify license compliance, Panilux may conduct remote verification and, at reasonable intervals, on‑site audits.

Panilux may assign this Agreement freely. The User may not assign without Panilux’s written consent.
Panilux may update and/or modify this Agreement and policies at any time, with or without notice, in its sole discretion; updates take effect upon publication. Continued use constitutes acceptance.
In addition to general terms, Panilux may define supplemental/special terms applicable to specific users/accounts/orders/projects and may update such special terms individually. In case of conflict, such special terms prevail to the extent of the conflict.

No liability for events beyond reasonable control (natural disasters, war, riots, terrorism, pandemics, government acts, power/infrastructure outages, etc.).

Governing law: Republic of Türkiye.
Exclusive jurisdiction: Istanbul Central Courts and Enforcement Offices.
For consumer transactions, mandatory consumer‑protection rules and the competent Consumer Courts/Boards prevail; the above limitations apply only to the extent permitted by such laws.